Dear Sophia,

Thank you for your feedback. I’d like to clarify a few things regarding your appointment.

1. You initially requested a full haircut, but since there wasn’t enough time booked for that service, I suggested skipping the wash to focus on the cut instead. A trim is a different service from a full haircut, but I still did my best to accommodate your request within the available time.
2. I actually went beyond a simple trim, as I noticed you had split ends not just at the ends but throughout your hair, so I took extra care to address them as much as possible.
3. While the appointment was completed efficiently, please know that working quickly does not mean the job wasn’t done well. I always prioritize precision and quality in my work.
4. Regarding the ambiance, I appreciate your feedback and will take it into consideration to improve the experience for future visits.

I value all my clients and always strive to provide the best service possible. If you’d like to book a full haircut in the future, I’d be happy to ensure there’s enough time to meet your expectations.

Best regards,

Sabina